Returns and shipping
Returns and shipping
Not happy? We’ll sort it out together.
Sometimes a colour just isn’t right, or something goes wrong in transit. Here’s exactly where you stand.
14 days to change your mind
From the day your parcel arrives you have two weeks. The box must still be sealed: once opened it’s yours to keep, for hygiene. Store your wraps dry and out of direct sunlight.
How to return
1. Email info@neilebeauty.com with your order number.
2. Send the parcel back; return postage is on you, unless the mistake was mine.
3. Within 48 hours you’ll hear if it’s approved; your refund lands in 5 to 10 working days.
Arrived damaged?
Email me within 72 hours with a photo of the problem, a photo of the box with the batch number, a short explanation and your order number. I’ll make it right straight away.
Shipping
Ordered before 15:00? Posted the same working day. I ship to the Netherlands, Belgium, Germany, France, Luxembourg, Poland, Spain and Italy. Personalised items, sale purchases and gift cards cannot be returned.
xoxo Neilé