Returns and shipping
Returns and shipping
Not happy? We’ll sort it out.
Sometimes a colour just isn’t right, or something goes wrong in transit. Here is exactly where you stand.
14 days
That’s your cooling-off period
From the moment your parcel arrives you have two weeks to change your mind.
Unopened
Only with the box sealed
Your wraps come in a black protective box. If it is still sealed, it can come back — with labels and proof of purchase. Once opened it is yours to keep; that is hygiene.
Keep dry
Sun and gel are not friends
Gel cures under UV light, and that includes sunlight. Store your box dry and out of direct sun.
How it works
Three steps and you are done
Register your return
Email info@neilebeauty.com with your order number. Without that I cannot process your return.
Send it back
Return shipping is at your own cost — unless I made the mistake, then I pay for it.
Your money back
Within 48 hours you hear whether your return is approved. After that the refund lands in 5 to 10 working days.
Arrived damaged?
That should not have happened. Email me within 72 hours and I will make it right. Please include:
- a photo of the problem
- a photo of the black box with the batch number
- a short explanation
- your order number
What cannot come back
These I cannot return or cancel:
- personalised items
- purchases from a promotion or sale
- gift cards
Shipping
Ordered before 15:00? Your parcel goes out the same working day. I ship to:
Another question? Just send an email.
Usually answered within a day — and really, there is a person behind it.
Email mexoxo Neilé