Terms of service
Terms and Conditions
Neilé | neilebeauty.com
Version 1.2 | 14 September 2026
Article 1 — Identity of the trader
Trading name: Neilé
Website: neilebeauty.com
Email address: info@neilebeauty.com
Dutch Business Register (KVK) number: 69367156
VAT number: NL005206056B61
Registered and return address: Het Prinsenhofstraat 4, 1551 CS Westzaan, the Netherlands
We aim to reply to your email as quickly as we can — usually the same day.
Article 2 — Applicability
These terms and conditions apply to every offer made by Neilé and to every distance contract concluded between Neilé and the consumer.
Before the distance contract is concluded, the text of these terms and conditions is made available to you. You can save these terms via the website.
Article 3 — The offer
Every offer contains information that makes clear what rights and obligations are attached to accepting the offer.
- The price stated includes VAT
- Shipping costs are stated separately with the order, before payment is completed
- Offers are valid while stock lasts
- Neilé is not obliged to accept an order if there is an evident error in the offer
Article 4 — The contract
The contract is formed at the moment you accept the offer and meet the conditions set out.
Neilé confirms receipt of the acceptance of the offer electronically. As long as receipt has not been confirmed, you may cancel the contract.
Article 5 — Right of withdrawal
You have the right to cancel the contract within 14 days of receiving the product, without giving any reason.
Please note: for hygiene reasons, products whose seal has been broken cannot be returned. This concerns cosmetic products that have been opened or used, and follows from Article 6:230p sub f of the Dutch Civil Code.
To exercise the right of withdrawal, report your return to Neilé at info@neilebeauty.com, stating your order number. You may also use the European model withdrawal form, which we will email you on request. After notifying us, you have 14 days to send the product back.
Changed your mind? No problem. You cover the postage for sending it back. Once your parcel reaches us, we refund the purchase amount plus the original shipping cost — within 14 days, using the same payment method you paid with.
Article 6 — Price
The prices stated include VAT and exclude shipping costs, unless otherwise indicated.
Neilé reserves the right to change prices. Orders already placed are not affected by price changes.
Article 7 — Delivery and performance
Neilé processes orders as quickly as possible, within 30 days of receiving payment at the latest, unless a different delivery period has been agreed. The expected delivery time is stated on the product page and in the shipping policy.
In case of delay, you will be notified as soon as possible. In that case you have the right to cancel the contract free of charge.
Delivery takes place at the address you provide. The risk of damage or loss passes to you at the moment of delivery.
Article 8 — Conformity and warranty
Neilé warrants that the products conform to the contract, to the specifications stated in the offer, and to reasonable requirements of soundness and usability.
You always retain the statutory rights arising from the Dutch Civil Code. If a product is damaged, defective or incorrectly delivered, contact info@neilebeauty.com within a reasonable period, including a photo of the product. Neilé will then arrange repair, replacement or a refund free of charge, including return shipping costs.
This statutory warranty also applies once the product has been opened or used, and is separate from the right of withdrawal in Article 5.
The shelf life of the gel wraps and the Beauty Pen is 18 months. This period is stated on the packaging.
Article 9 — Payment
Payments are made using the payment methods available on the website, including iDEAL, credit card, and other available methods.
In the event of late payment, Neilé is entitled to cancel the order.
Article 10 — Complaints procedure
Complaints about the performance of the contract can be submitted via info@neilebeauty.com. Neilé aims to respond to complaints within 14 days of receipt.
If a complaint cannot be resolved by mutual agreement, you may turn to a recognised dispute resolution body. A list of recognised bodies in the European Union is available at consumer-redress.ec.europa.eu. For cross-border purchases, you may contact the European Consumer Centre. You may also bring the dispute before the competent Dutch court.
Article 11 — Applicable law
Dutch law exclusively applies to agreements between Neilé and the consumer. This does not affect the rights available to you under mandatory law in the country where you live.
Neilé | neilebeauty.com | info@neilebeauty.com